April 2020

Technology, Marketing

5 Call Centre Tech Trends for 2020

The best call centres are those with the ideal combination of well-trained staff and the right technology. New tech trends are emerging all the time, but which ones enable call centre agents and the organisations they work in to improve overall business performance?  They have to adapt to meet the ever-evolving needs of the modern-day customer, and the software they use is playing an increasingly fundamental role.

With that in mind, let’s look at the latest call centre tech trends in 2020 and how they can improve your response rate and overall customer satisfaction.

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WordPress

Captivating WordPress Statistics 2020 – Infographic

Love WordPress? The following infographic shows WordPress statistics from birth, in 2003, right through to the present time. The infographic features statistics about the growth and how popular it became in such a short time. WordPress themes and plugins are also on the agenda. How many times do people switch themes every month?  WordPress has become highly popular with attacks over the past decade so it would only be right to feature security and vulnerabilities.


Even though WordPress is an open-source project, lots of developers have made money from it and to this day remains a very profitable skill to develop for. One reason WordPress became popular is the community that backs it up. There are so many useful resources out there to get you started, however, you still need the determination to learn and succeed.

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